If you cancel your order before a Carrier has been designated and dispatched to transport your Vehicle, you will be refunded 100% of your deposit.
US FREIGHT MASTER LLC is a fully licensed and bonded auto transport broker with the U.S. Department of Transportation (USDOT broker license # 4096789, MC# 01561954). These Auto Shipping Service - Terms and Conditions (the “Agreement”) govern the Services (as defined in this Agreement) provided by US FREIGHT MASTER to you, as the client (“you” or designated person(s) appointed by you, referred to herein as “Client”).
By signing to accept or agree to the Agreement, you: (a) acknowledge that you have read, understand, and agree to be bound by this Agreement in its entirety and (b) acknowledge that, except as otherwise expressly provided, this Agreement is solely between you and US FREIGHT MASTER. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU SHALL NOT USE THE SERVICES.
In providing the Services, US FREIGHT MASTER is acting solely in the capacity of an auto transport broker to connect you with a Carrier for the purposes of moving your Vehicle. US FREIGHT MASTER is not responsible for moving your Vehicle nor will US FREIGHT MASTER take possession of your Vehicle. US FREIGHT MASTER will identify and contract with a transport car carrier (“Carrier”) to transport your Vehicle (as defined in this Agreement) in accordance with your order (the “Services”). US FREIGHT MASTER Services are considered rendered when US FREIGHT MASTER has designated a Carrier to transport your vehicle.
You agree to pay in full the fees for Services and any additional charges that may be incurred in accordance with this Agreement. The Payment must be paid by credit/debit card. By booking an order, you authorize US FREIGHT MASTER to immediately charge the Payment to the card. The fees for the Services will be set forth in the agreement (contract) sent to you by US FREIGHT MASTER via verification email. Please note that the quoted price is an estimate generated by our system from various load boards for your route which may change due to uncontrollable circumstances. The Remaining Balance and any additional charges incurred in accordance with this Agreement must be paid in full by cash, money order or certified check, directly to the Carrier upon delivery of your Vehicle. Failure to remit the Remaining Balance when due will result in storage of the Vehicle at your expense until the balance is paid in full. All amounts due must be paid in full when due and the fees are not subject to dispute or offset for any damages or any other reason (including, without limitation, because you are not satisfied with the Services). Once paid, charges are non-refundable. Failure to timely provide a payment may result in delay in designating a Carrier to transport your Vehicle and/or delivery of your Vehicle. In addition, if you fail to make any payment when due or we receive a chargeback for your payment (whether due to a dispute of the charge or any other reason), then you must pay US FREIGHT MASTER the outstanding amount owed plus reimbursement for all reasonable costs incurred in collecting any overdue payment or chargeback and related interest, including, without limitation, attorneys’ fees, legal costs, court costs, and collection agency fees. All late payments and chargebacks will be charged interest, calculated from the date the payment was originally due, at a rate of 1% per month or the highest rate permissible under applicable law.
You may change your order at any time prior to your Vehicle being picked up by the Carrier designated by US FREIGHT MASTER. Order changes may result in additional fees. If the additional fees are not agreed upon, the order will be canceled. The deposit made to US Freight Master is fully refundable if our services are not rendered and PRIOR to the dispatch of a carrier. However, once a carrier has been dispatched and our brokerage services have been engaged, we consider that the services have been rendered, and the deposit becomes non-refundable. If you cancel your order after a Carrier has been designated and dispatched to transport your Vehicle, you will be charged a cancellation fee in the amount of full Payment (100% of the total shipping cost), as our services have been rendered. Our cancellation fee is implemented to compensate the loss of truck space, fuel and “dead” mileage driven. Orders cannot be canceled or changed after the Vehicle has been picked up. All order change and cancellation requests must be submitted in writing to [email protected] /[email protected]. All cancellations must be via phone and email to our branch prior to assignment of your vehicle/shipment to a carrier. Once we've processed your refund, please allow 5-7 business days for the money to appear in your account. We kindly request that you don't contact your bank to file a chargeback, as this action could negatively impact on our business and incur extra costs. If a chargeback is initiated after a successful refund, all associated fees will be passed on to you, further delaying your refund.
To place an order, you must provide accurate information identifying your vehicle that will be transported using the Services (the “Vehicle”), whether the Vehicle is operable, addresses for pickup and delivery, first available date for pickup, the names and contact information for responsible individuals who will be present at pickup and delivery, the type of transport you would like (e.g., open-air trailer or enclosed trailer), payment method, and a credit/debit card number for payment. After you initially provide your order information, US FREIGHT MASTER will send you an email (“Verification Email along with copy of Agreement”) containing your order information and the fees you will be charged for Services based on the information you provided, you must review and confirm your information and acceptance of the fee. You will be notified by email (at the email address provided on your order form) when a Carrier has been designated to transport your Vehicle. The designation email will include information about the Carrier as well as estimated pickup and delivery dates. US FREIGHT MASTER cannot assure a specific driver/carrier. Carrier will make a reasonable attempt to contact you prior to pick up or delivery to inform you of the approximate time and location of such pickup or delivery. The Carrier will attempt to make the actual pickup and delivery location as close to the address requested as possible, taking various factors into account, including, without limitation, transportation restriction laws and safety. These factors may require you and the Carrier to designate an alternative pickup/delivery location other than the one you originally requested. If Carrier cannot pickup or deliver a vehicle/shipment (with the exception of trailers) at residential locations due to commercial truck restrictions then Driver/Carrier will pick up and deliver vehicle/shipment at a nearby ample, safe and legally allowed commercial truck friendly location (Walmart, Target, Home Depot, Lowe’s etc.) to load and unload vehicles/shipment. The client must assign someone on their behalf and notify US FREIGHT MASTER of who that person will be in the event the customer is unavailable to release and/or accept vehicle/shipment delivery. After accepting this agreement, the Client agrees not to contact any other carrier or broker during the shipping needs corresponding to the respective timelines. This is to ensure that we provide our customers with the best possible services. When Client works with multiple brokers, this situation tends to increase in price. If we provide screenshots from various load boards proving that the Client is working with other broker/s and does not get the other postings removed, price quoted is no longer valid and the deposit may be forfeited immediately. LUGGAGE and personal property must be confined to trunk, with no heavy articles, and not to exceed 120 lbs. When the weight of personal items exceeds 120 lbs., an additional charge will be applied by the driver. The amount will be communicated to the customer by the driver at the time of pickup. Carrier is not liable for damage caused to vehicle from excessive or improper loading of personal items. Ensure your Vehicle is in good working condition (unless previously noted in your order) and with between 1/4 and 1/2 tank of fuel. Disarm any alarm system or provide Carrier with keys and instructions for arming/disarming any alarm system. Remove all personal belongings and sensitive materials and do not store any dangerous or illegal items inside the Vehicle (including, but not limited to, explosives, guns, ammunition, fireworks, flammable materials, alcohol, legal or illegal drugs, money, legal or financial documents, pets, plants, and any other personal belongings, sensitive materials, or unlawful contraband). Neither Carrier nor US FREIGHT MASTER will be liable for any damages or loss caused to your Vehicle or any other property that is caused in part by your failure to reasonably comply with this Agreement. Any items left in your Vehicle shall be at your own risk and are subject to additional fees at the Carrier’s discretion.
By accepting an order, you authorize the designated Carrier to operate and transport your Vehicle between the pickup and delivery location and take such steps the Carrier deems necessary to complete such transportation, including driving the Vehicle (operation of the vehicle by Carrier may be covered by your insurance). Carrier’s responsibility for the Vehicle commences only when the Bill of Lading (BOL) is signed by you and Carrier at pickup and terminates no later than when you sign the Bill of Lading (BOL) at delivery or otherwise take delivery of the Vehicle. Under any circumstances, the Client must NOT release or receive the vehicle from a carrier without a thorough signed inspection report, Bill of Lading (BOL), regardless of time of the day or the weather conditions. Failure to do so may prevent the client’s ability to file a damage claim. Transportation services are subject to delays caused by numerous factors prior to or during transport of your Vehicle, many of which are out of the control of US FREIGHT MASTER and the Carrier, including, without limitation, road conditions, weather, and mechanical issues. Therefore, neither US FREIGHT MASTER nor Carrier guarantee pickup/delivery dates, times, or locations. Any estimate of pickup/delivery date, time, or location that is provided to you by US FREIGHT MASTER or Carrier is approximate and subject to change.
We strongly urge you (or your designee) to be present at the pickup/delivery location when your Vehicle is picked up/delivered and strongly urge against you arranging for pickup/delivery of your Vehicle when neither you nor your designee will be present at the pickup/delivery location when your Vehicle is picked up/delivered. If you (or your designee) fail to show at the pickup/delivery location when your Vehicle is picked up/delivered or you arrange with either US FREIGHT MASTER or the Carrier for pickup/delivery of your Vehicle when you (or your designee) cannot be present, then you waive certain rights under this Agreement, including the right to inspect your Vehicle and notate any damage. In such instances, and without limiting in any way the disclaimers, limitations of liability, and other provisions set forth herein: (a) in no way shall US FREIGHT MASTER be responsible for damage to or loss of your Vehicle or any part or content thereof; (b) you may be required by the Carrier and/or US FREIGHT MASTER to sign an additional release or waiver of liability; (c) you may be required by the Carrier to make alternative arrangements for pickup/delivery of your Vehicle and keys;
Carriers are required by law to maintain certain levels of insurance covering liability. Trucking damage claims are covered by carrier from $100,000 up to $250,000 cargo insurance, and a minimum of 3/4 of a million dollars public liability and property damage. All claims must be noted and signed for at time of delivery and submitted in writing within 15 days of delivery. Failure to submit such a claim may result in denial of your claim. Any damage incurred while transporting the vehicle comes directly under the responsibility of the carrier, and not of US FREIGHT MASTER. While US FREIGHT MASTER undertakes no obligation to ensure the Carrier maintains in force insurance coverage as required by law, if US FREIGHT MASTER does request verification of coverage from the Carrier, US FREIGHT MASTER Freight is entitled to rely on documents provided by or obtained from the Carrier, the Department of Transportation, the Carrier’s insurer, or any other party. You shall not dispute any charges or offset any claim for damage from the fees due. All fees must be paid in full when due and any claims for damages must be subsequently filed in accordance with this Agreement. US FREIGHT MASTER disclaims all liability and responsibility arising from or connected to the services and transport of your vehicle, including, without limitation, any damages or loss to your vehicle, your personal property, and any other property, whether owned by you or any other party. The Client will be provided with the Carrier’s Certificate of Insurance once dispatched.
You agree to indemnify, defend, and hold US FREIGHT MASTER and Carrier harmless for any costs, expenses, damage, losses and claims arising out of or relating to your breach of any provision of this Agreement.
US FREIGHT MASTER reserves the right to cancel any order and/or terminate this Agreement
at any time for any reason without liability or further obligation. Without limiting the prior
sentence, US FREIGHT MASTER’s right to cancel specifically includes cancellations caused by
or resulting from acts beyond US FREIGHT MASTER’s control, including, without limitation:
(a) acts of God; (b) flood, earthquake, or other natural disasters; (c) public health epidemics,
pandemics, or other emergencies; (d) government order or law; (e) action by any governmental
authority; (g) national or regional emergency.
This agreement shall be governed by and construed in accordance with the laws of the State of
Washington. Agreed and accepted to and authorize transportation of the above vehicle as set
forth above in the Terms & Conditions.
By signing to accept or agree to the Agreement, you:
• Acknowledge that you have read, understand, and agree to be bound by this Agreement
in its entirety.
• Acknowledge that, except as otherwise expressly provided, this Agreement is solely
between YOU and USFREIGHTMASTER LLC. IF YOU DO NOT AGREE TO ALL
OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU SHALL NOT
USE THE SERVICES.
• The deposit made to US Freight Master is fully refundable if our services are not
rendered and PRIOR to the dispatch of a carrier. However, once a carrier has been
dispatched and our brokerage services have been engaged, we consider that the services
have been rendered, and the deposit becomes non-refundable